The Spread: What Separates a Retailer’s Worst Stores From Their Best, and How to Fix Them
Key takeaways The Spread is the distance across three states of the business: the lowest performers, the average performers, and the best performers. Two gaps sit between them. Gap One (bottom-to-average) closes with visibility and accountability. Gap Two (average to best) closes with coaching and culture. Closing them is the top priority. Operators have long managed on impression...