Key takeaways Lost profit is typically concentrated in a handful of stores, shifts, and reps Your reports don't often reveal the source of your problems because averages blend away the store-level and rep-level detail Fixing your worst stores usually beats opening new ones Uncovering rep-level conversion and store-level operational issues is the key to recovering that lost profit When you...
Key takeaways Most retail comp rewards looking busy over producing, largely because the data under the plan is dirty Performance-based pay rewards verified output: each rep's customer-only traffic and actual conversion, not proximity or tenure. Clean, rep-level data protects your best people and boost business: $8,247 GP/store/mo in one case Performance-based pay in retail only works if you can...
Key Takeaways Idle time is normal, and there's usually more of it than operators think. Cutting hours to zero backfires, because the staff who lean in the quiet stretches are the ones who carry your peak. The win is directing those empty hours on purpose instead of letting them slide. Walk into one of your stores at 11 a.m....
