Author - Ben Brown

How to Create a Fair Performance-Based Pay Model in Retail

Key takeaways Most retail comp rewards looking busy over producing, largely because the data under the plan is dirty Performance-based pay rewards verified output: each rep's customer-only traffic and actual conversion, not proximity or tenure. Clean, rep-level data protects your best people and boost business: $8,247 GP/store/mo in one case Performance-based pay in retail only works if you can...

How the Best Retailers Use Idle Time to Their Advantage

Key Takeaways Idle time is normal, and there's usually more of it than operators think. Cutting hours to zero backfires, because the staff who lean in the quiet stretches are the ones who carry your peak. The win is directing those empty hours on purpose instead of letting them slide. Walk into one of your stores at 11 a.m....